Student Complaint Process for All Students:
The purpose of the CBC student complaint process is to establish a process whereby
a student may express dissatisfaction with the performance or action of a faculty
or staff member that the student believes to be a violation of student rights under
WAC 132S-90-010 and/or is inconsistent with College policy.
The student complaint process page has details about which issues are excluded from this process and the procedures
to follow to file a complaint.
Students Located Out-of-State and Engaging in Online Learning:
Columbia Basin College is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) which allows us to provide distance learning programs (both online and
in the form of supervised field experiences) and coursework to residents of states
other than Washington. Per NC-SARA policy, complaints made by students located outside of Washington who are participating
in distance education courses must first go through Columbia Basin College’s own student complaint process.
If the student is not satisfied with the outcome of the institutional process, the
complaint (except for complaints about grades or student conduct violations) may be
appealed, within two years of the incident about which the complaint is made, to Washington
State’s SARA Portal Entity, the Washington Student Achievement Council.
See the SARA Student Complaint Process for a flowchart of the full process.