Hawk Central

We all soar together

Welcome to Hawk Central!

Whether you are a prospective student or new student, currently enrolled, considering transferring or returning to Columbia Basin College--Hawk Central is here to help YOU!

We are prepared to help answer all your questions from Getting Started at CBC through graduation. We can assist you in exploring the many ways you can pay for your education: financial aid, student loans, payment plans and more. While we can't assist you with academic advising, we can help you with registration changes. Hawk Central also handles all in person payments including tuition and fees, tuition installment plan payments, transcript orders and more!

How to Contact Us

In an effort to further decrease the need for social interaction while continuing to meet all your needs here at CBC, Hawk Central Specialists will now be taking appointments via phone only. Call us directly at 509-542-4601 to set up an appointment from the comfort of your own home today!

Ask a Hawk Central Specialist

Don't live nearby? Have a quick question? Login with your student ID number and PIN to send us a message. We typically respond within one business day.

Send us a message!

CBC employee assisting student

 

Meet our Hawk Central Team

Anna Boldt headshot

“I had an excellent experience completing my degree here at CBC and now I have the opportunity to help other students successfully reach their own academic goals. It is very fulfilling.”

Angelica Galeana headshot

“I strive to provide an open environment that allows students to communicate insecurities and differences in learning, which in turn allows me to provide resources to help them in their educational journey.”

Sylvia Hernandez headshot

“I strive to create a welcoming and comfortable environment for students to achieve their goals.”

Deirdre Jones headshot

“I enjoy helping students achieve their educational goals by taking the time to answer questions and provide resources for student success.”

  Melissa McNeff Headshot

"As a first generation college graduate, I understand the struggles that can bring, as well as the triumph in completing a goal you set for yourself. It is my hope to use my years of higher education experiences to support all students in their pursuit of knowledge."

  McKenna Rains Headshot

"I hope every CBC student continue to find joy and wonder in learning and accruing new knowledge wherever their next chapter may be in life."

Self-Service Kiosk

MyCBC is YOUR online student account! Change your contact info, access web registration, print your class schedule, check your grades and so much more!

Select services may be unavailable daily between the hours of 9 pm to 7 am, on some holidays, and infrequently for maintenance. You'll be alerted to system downtime upon login.

Login to MyCBC

CBC keeps a convenient list of important deadlines for your reference. View tuition due dates, holidays, the last day to withdraw from a class and more!

Academic Deadlines

Have you recently moved? Keep us updated by changing your address today!

Change Contact Info

Canvas is an online eLearning system used by most instructors. If you take an online class or hybrid classes, you will get some or all of your assignments through Canvas.

Login to Canvas

Class Schedule provides a list of every class being offered during a specific quarter. You can filter results by location and subject, as well as instructor.

Class Schedule

Curious to know how close you are to graduation? Use Degree Audit to check your academic progress toward your degree. Have questions? Meet with a Completion Coach in Counseling and Advising.

Run Degree Audit

Electronic enrollment verification requests can be done quickly and efficiently online via our authorized agent, National Student Clearinghouse.

For students:
Login to the student self-service site to obtain a FREE copy today!

Enrollment Verification

For companies:
1. Visit the National Student Clearinghouse website
2. Click on “Verify Now!”
3. Complete required information
4. Authorize payment of $2.50 per enrollment verification (degree verification pricing varies)
5. Receive verification (Note: GED records are not available via CBC or National Student Clearinghouse.)

All student information provided to you by Clearinghouse has been authorized by Columbia Basin College. If you need assistance regarding the information provided by our agent, please visit National Student Clearinghouse or call them at 703-742-4200.

The Financial Aid Portal will give you access to a list of missing requirements, your awards, forms and any special messages from the Financial Aid office.

Username: Social Security Number
Password: Date of Birth (MMDDYY)

Financial Aid Portal

Need help logging in to MyCBC? Retrieve your student ID or reset your student PIN here.

Forgot SID or PIN

View classes you're registered in for current or future quarters.

My Class Schedule

View your grades or print an unofficial transcript.

My Grades

There are three convenient ways to order your official transcript. Visit the Request Records and Transcripts page for more information.

Order Transcripts

Have a new phone number? Let us know by updating it today!

Change Contact Info

 View your placement results.

Placement Results

We understand you might use a different name, even if you haven’t legally changed it. When you add your preferred name to our system, it can be seen by your instructors. Due to system limitations, your legal name may be used in other college communication.

Please note, the preferred name feature is meant to accommodate students whose legal name does not match the name they choose to use on a consistent basis. Abuse of this feature, including, but not limited to, excessive changes, use of inappropriate language, fraud, etc., may be subject to disciplinary action.

Preferred Name Change

Sign up for classes anywhere with Schedule Planner!

Schedule Planner

Using a CBC email account is required for current students and gives you FREE access to Microsoft Office 365! Sign up or log in.

Student Email

Need a form? We have you covered with our student forms page.

Student Forms

 Change your student PIN anytime!

Change PIN

Need to add or drop/withdraw from a class? Web registration gives you the freedom to do that online.

Web Registration

Need to pay your tuition and fees? You can do that online via web ePayment.

Web ePayment

Have a registration block? Login to web registration for more information.

Web Registration

Find out when you can register for classes for the upcoming quarter.

Registration Access Time

 View a copy of your tax tuition statement.

View 1098-T

Warning: By logging onto these student service applications, you are certifying that the information you both enter and access belongs to you, the student. Logging in with someone else's information constitutes improper use of this system and is a violation of state and federal privacy laws.

Student ID Card Overview

A CBC student ID card is a valuable student resource! While student ID (SID) cards are not required by the College, they do offer a variety of benefits and opportunities for current students. You can use your SID card to check out materials and books from the CBC Library. Popular benefits include access to both the Fitness Center and Academic Success Center. Use your SID card as a bus pass for local public transit. Your student ID card may also provide you with discounted or FREE admission to campus activities and athletic events.

Request a SID Card

Frequently Asked Questions

No, student ID cards are not required for students attending CBC.

If you are interested in obtaining a student ID card, please complete and submit the Student ID Card Request.

Request a SID Card

We will mail you your student ID card to the mailing address on your student account.

You must be enrolled in classes and have paid your tuition and fees in full. If you are planning to enroll in STEPP (Student Tuition Easy Payment Plan), you must make your first payment. You will need to provide your Student ID number, upload a picture ID for proof of identity (i.e. driver's license) and upload a current photo of yourself.

  1. Submit a color photo of yourself taken in the last 6 months. Do not use filters or photo-editing programs. Black and white photos will not be accepted.
  2. Use a clear image of your face from the shoulders up. You must be directly facing the camera, with your head in the center of the frame.
  3. Have a neutral facial expression or a natural smile, with both eyes open. Your head should not be tilted or your face obscured by hair or clothing.
  4. Do not wear sunglasses, headphones, earbuds, a hood, or a hat. Head coverings are acceptable only if for religious or medical purposes.
  5. Use a plain white or solid color background. Do not digitally alter the background.
  6. Hands or hand gestures must not be visible.
  7. No one else may be in the photo.

Note: Have someone take your photo if possible. Selfies are acceptable if all other requirements are met.

Your student ID card will be mailed to the address we have on file. Please ensure that we have your current contact information before submitting your request. If you need to update your mailing address, please visit your student login.

ID cards will be printed on Mondays and Wednesdays, and mailed the following business day. Shipping times may vary, so please be patient as we work to ensure you receive your SID card as soon as possible.

Please contact your program director for more information.

General FAQ

On average, Hawk Central gets 38,000 student visits per year. That's a lot of questions! Check out our frequently asked questions below. If you don't see what you're looking for, stop by any time to ask or send us a message. We are here for YOU!

Send%20a%20message%21

If you don't have or know your student ID and/or PIN, you can email%20us. We typically respond within one business day.

The application at CBC is FREE and applying is easy! Our apply page has all the answers you're looking for.

Apply now!

We're happy you want to come back! If it's been less than 1 year, please complete the reactivation form. If it's been longer, please visit the returning student page.

Reactivate my account!

Once your application has been processed, we will send you an acceptance email with your student ID (SID) and information to complete the Getting Started Steps online.

Getting Started

For textbook information, you can visit the CBC Bookstore in person, in the H Building on the Pasco campus or online.

CBC Bookstore

Canvas is an online eLearning system used by most instructors. If you take an online class or hybrid class, you will get some or all of your assignments through Canvas.

Canvas

Our Lost Student ID/PIN Tool makes it simple to retrieve your student ID and/or PIN.

Lost SID/PIN Tool

Interested in student employment? We would love to help you make some money while you help us with any one of a variety of student employment opportunities!

Student Jobs

We love working at CBC and are excited you're interested in joining us! Check out our current job opportunities today!

Job Opportunities

Student parking is free, as long as you are parking in the white lined parking spots. Parking may seem limited. To ensure a spot, arrive early to find parking!

Parking Information

Carpooling is a great way to save money and help the environment. Visit our Campus Security office to get an application today!

Parking Information

Check with Campus Security in the V Building to see if your missing item was found.

Campus Security

Financial Aid FAQ

We understand that financial aid can be confusing. It may, at times feel like you are learning a foreign language. We are here to assist you with understanding what types of financial aid are available, so that you have the opportunity to achieve your educational goals regardless of your financial circumstances.

You will receive an email from CBC three to five days after submitting your application. Check your Financial Aid Portal for updates and required documents. Any required documents will be listed under "Information We Need from You."

Financial Aid Portal

Check your Financial Aid Portal! You will also receive an award letter via email to the address you used on your FAFSA or WASFA application.

Financial Aid Portal

Username: Social Security Number/ITIN
Password: Date of Birth (MMDDYY)

Financial Aid Portal

There are lots of ways this may impact your financial aid status. We recommend talking to a Hawk Central specialist or calling the Financial Aid office at 509-547-0511 to discuss your individual situation.

Send us a message!

If you are awarded before the quarter starts, your funds will be released on the first day of the quarter. The time it takes to receive your money will vary depending on how you've setup your preferences with BankMobile. If you are awarded after the quarter has begun, you will receive your money within five business days of being awarded.

Learn more

BankMobile is our third-party partner who sends your excess financial aid disbursment to you. You'll create an account with them when you are awarded financial aid at CBC, and you decide how to receive your money. You can also view transactions and keep your information current on the Bank Mobile website.

Visit BankMobile

Financial Aid will only pay your tuition if your enrollment level matches your award. Check your schedule to see how many credits you are registered for. Your financial aid is awarded for full-time (12 to 18 credits) unless otherwise specificed.

Financial Aid Portal

A tax return transcript is the IRS record of a tax return you submitted. You can order a tax return transcript online or via email.

Learn more

CBC does not automatically include student loans in your award package. If you want to be considered for student loans, you will need to submit a Federal Direct Loan Request.

Learn more

Every situation is unique! We recommend you talk to a Hawk Central specialist or call the Financial Aid office at 509-547-0511 for more information. We can help you understand what your options are for reinstatement.

Send us a message!

Work Study is a type of financial aid which is earned when students work part time either on campus or with one of CBC's off-campus partners.

Learn more

Payment FAQ

Once you've registered for classes, you'll want to make sure your classes are paid for before the tuition due date. Wondering when tuition is due? Or how to pay your tuition? Do we have a payment plan? Check out some of the frequently asked questions about paying your tuition.

Tuition is always due before the start of the quarter. Find updated tuition due dates on our Paying Tuition page.

Paying Tuition

Absolutely! Pay online with a credit card or eCheck with no service charge! Be sure to pay attention to the processing times.

Web ePayment

We accept cash, check (personal, cashier's or money order), Visa or Mastercard.

Yes! We send emails to your CBC student email and text messages. Don't miss a message - make sure your phone number is up to date in MyCBC.

Login to MyCBC

Yes, but there is a $25 processing fee. If you need to make a payment via phone, call the Accounting Services department at 509-547-0511 ext. 2268.

If your tuition and fees are not paid before the tuition deadline, you could be dropped from your classes for non-payment and have a drop fee of $20 added to your account.

Yes, we do! We understand not everyone can make a large one-time payment. STEPP makes it simple by dividing your balance over three easy payments.

Learn more

We will take care of that for you! If your financial aid has been awarded before the tuition deadline, any available funds will go directly towards your tuition and fees. Be sure to visit "My Schedule" on MyCBC to make sure your award is paying your tuition. Just remember, if your financial aid does not cover all your tuition, you are responsible to pay the remaining balance before the tuition deadline.

Login to MyCBC

This could happen for a few different reasons. Your award may not match the number of credits you are enrolled in, or the Financial Aid office may be requesting additional documents before you can be awarded. If your financial aid isn't covering your classes, contact the Financial Aid office at 509-547-0511 or visit Hawk Central.

Send us a message!

Registration FAQ

Whether this is your first quarter, only quarter or last quarter at CBC, we are here to help answer your registration questions. While we can't help you with academic advising, we can help you understand your registration blocks and assist with registration changes.

Your MyCBC account updates to show when you can register for the upcoming quarter. Don't see a date? Visit or email Hawk Central.

New students, with no prior college credits, will attend Post-SOAR Advising (PSA). A Completion Coach at PSA will help you select and register for classes. Schedule your appointment online during your Getting Started Steps after completing SOAR.

Getting Started

Web Registration in MyCBC allows you to access your schedule. Enter the item number of the class you would like to drop/withdraw. If you receive financial aid, it's important to visit Hawk Central or contact the Financial Aid office at 509-547-0511, first, to learn how withdrawing from a class could impact your academic progress.

 

Visit our calendar to view any applicable registration deadlines.

Academic Deadlines

Yes, if you are a current or returning student. You will just need instructor permission for late enrollment. If the instructor allows you to join their class, ask them to sign a registration form or request permission via email. Please be sure to include class information such as course ID, class item number, class time, etc, within your email.

Registration Form

Visit Web Registration in MyCBC to learn more about your registration block. Still have questions? Visit Hawk Cental or send us email.

CBC does not currently have wait lists. You might be able to get instructor permission to add a class, even if it's full. If the instructor allows you to join their class, ask them to sign a registration form or request permission via email. Please be sure to include class information such as course ID, class item number, class time, etc, within your email.

Registration form

Whether you are feeling overwhelmed by your choices or just not sure what you need to take to graduate, our Counseling and Advising department is here to help!

Learn more

Transcript FAQ

A transcript is a record for all the classes you've taken at an institution, and sometimes another college or potential employer will ask you for a copy. Do you need a copy of your CBC transcript? Are you a transfer student who needs to submit official transcripts from another college to CBC? Whether you're transferring to or from CBC, or into the workforce, we want to help you make a smooth transition.

There are three different ways that you can order your CBC transcript. Online through Parchment Exchange, in person at Hawk Central, or by filling out our Transcript Order Form and submitting via email or mail.

Learn more

Transcripts can be submitted by mail to:
Columbia Basin College
ATTN: Student Records (MS-H4)
2600 N 20th Ave
Pasco, WA 99301

Electronic copies sent directly from colleges or authorized online service providers can be emailed to us at transcripts@columbiabasin.edu.

 

CBC requires transcripts from all previously attended colleges or universities for degree seeking students. If you are looking to attend CBC for one quarter only, transcripts are not required but may be needed for placement into courses with prerequisites. In this scenario, an unofficial transcript may be used.

Learn more

No. Once we have received transcripts from all the colleges and universities you have attended and you are a recently accepted or a current student, your transcripts will be put in queue for evaluation. If you are not a current student, you will need to reactivate your account or apply. Once the evaluation is complete, you will receive an email to your CBC email address and a hard copy will be mailed to your home address.

Apply now

It really depends upon the volume of transcripts we are receiving at the time. It can be as quick as a couple of weeks, but may take up to six weeks during high volume times.

Remote Registration FAQ

CBC employees are working remotely, but that doesn’t mean we’re not here for you! We’re encouraging every student who can register themselves online to use our web registration portal, but we know there are some situations that require a CBC staff member to help! View the FAQ below for more information.

Registering online is easy! Visit Web Registration to add or drop a class.

Web Registration

The last day to add a class online is the third day of the quarter. If you wish to register after that, you will need instructor permission for late enrollment.

Some classes will be conducted via Zoom or Canvas during specific times each day. Attendance requirements vary, so contact your instructor for more information.

Login to web registration for more information.

Web Registration

If you have questions, Hawk Central can help via phone at 509-542-4601 or email. If you are emailing us, be sure to use your CBC student email account and include your student ID number in your request.

Once you have completed your Getting Started steps, a Hawk Central specialist will contact you via phone in 1 to 3 business days. At that time, the specialist will schedule you an advising/registration appointment with one of our completion coaches to register for classes. The specialist will also be happy to answer any questions you may have about how to pay for your education.

Still need to complete your Getting Started steps?

Getting Started Login

You can get instructor permission via email! Be sure to email the instructor from your CBC email account, and include:

  • your full name
  • SID (Student ID Number)
  • Quarter (eg, fall 2020)
  • the 4-digit item number
  • the Course ID (eg, ENGL&101)
  • all permissions you are requesting (add/drop, overload, late enrollment, etc).
    • This means that if you’re requesting an overload after the 3rd day of the quarter, you will also need to request permission for late enrollment. Don’t worry, though—this can all be done in the same email!
    • If you need a prerequisite override, you will need to get both permission from the instructor and the department lead/dean. If you’re not sure who that is, ask the instructor!

If the instructor emails you back with permission, email%20Student%20Records%20 and ask us to add you to the class. Registration requests sent to Student Records must come from YOU, the student (not your instructor) and include your written request to add the class to your schedule. Any registration requests from an email account other than your CBC student email will not be processed.

Adding more than 18 credits requires advisor approval. Just email%20Counseling%20and%20Advising for more information! Be sure to include your name and SID in the email with your request, and send it from your CBC student email account. Any registration requests from an email account other than your CBC student email will not be processed.
Our credentials evaluators are happy to help! Email%20Transcripts so we can take a look and see if you qualify. Be sure to include your name and SID in the email with your request, and send it from your CBC student email account. Any registration requests from an email account other than your CBC student email will not be processed.

The Gold Card fitness program is currently suspended until further notice. But we have good news—you can enroll in up to two other classes at the Gold Card rate!

Interested? You can email%20Hawk%20Central starting on the 3rd day of the quarter, September 23 for fall 2020, and include:

  • your full name
  • Student ID Number (if known) or Date of Birth
  • Address on file
  • Quarter (eg, fall 2020)
  • the 4-digit item number
  • the Course ID (eg, ENGL&101)
  • all permissions you are requesting (add/drop, overload, late enrollment, etc).
    • This means that if you’re requesting an overload after the 3rd day of the quarter, you will also need to request permission for late enrollment. Don’t worry, though—this can all be done in the same email!
    • If you need a prerequisite override, you will need to get both permission from the instructor and the department lead/dean. If you’re not sure who that is, ask the instructor!

A Hawk Central Specialist may call you to confirm your registration request.

Just take a photo of the completed form and email Student Records no sooner than the first day of the quarter at 7 am. Students submitting state waivers will be registered in order of receipt, and all documentation must come from your CBC email account to be processed. In your email, please also include:

  • your full name
  • SID (Student ID Number)
  • Quarter (eg, fall 2020)
  • the 4-digit item number of each course you want to register for
  • the Course ID(s) (eg, ENGL&101)

Unable to have a paper form signed and completed by your HR contact? Our Washington State Employee Tuition Waiver is now a fillable form! Your employer’s HR contact can email you in lieu of a signature: just be sure the email includes their name, title, the agency name, and their authorization that you are a permanent employee of the state of Washington, working at least half time. Then, simply forward the email to us along with a copy of the form via your CBC email account with the information requested above. Any registration requests from an email account other than your CBC student email will not be processed.

Need instructor permission for late enrollment/prerequisite override in addition to the waiver? Be sure to email the instructor from your CBC email account, and include:

  • your full name
  • SID (Student ID Number)
  • Quarter (eg, fall 2020)
  • the 4-digit item number
  • the Course ID (eg, ENGL&101)
  • all permissions you are requesting (add/drop, late enrollment, etc).
    • If you are requesting a prerequisite override, you will also need an email from the department lead/dean. If you’re not sure who that is, ask your instructor!

You will then need to forward the permission along with your waiver.

We have created an eForm just for you! Under eForms, select CBC Tuition Waiver Request. Forms will be processed in order of receipt beginning at 7 am on the first day of the quarter.

Need instructor permission for late enrollment/prerequisite override in addition to the waiver? Be sure to email the instructor from your CBC email account, and include:

  • your full name
  • SID (Student ID Number)
  • Quarter (eg, fall 2020)
  • the 4-digit item number
  • the Course ID (eg, ENGL&101)
  • all permissions you are requesting (add/drop, late enrollment, etc).
    • If you are requesting a prerequisite override, you will also need an email from the department lead/dean. If you’re not sure who that is, ask your instructor!

If the instructor gives you permission, just forward the email%20Student%20Records and mention it’s for your eForm. Any registration requests from an email account other than your CBC email will not be processed.

Hawk Central is here to help! Contact us via phone at 509-542-4601 or email.  If you are emailing us, be sure to use your CBC student email account and include your student ID number in your request.

contact

  • Email:hawkcentral@columbiabasin.edu

  • Phone:509-542-4601

  • Address:2600 N. 20th Ave., Pasco, WA 99301H Building

  • Office Hours:Monday: 7 am to 4:30 pmTuesday: 7 am to 4:30 pmWednesday: 7 am to 4:30 pmThursday: 9 am to 4:30 pmFriday: 7 am to noon

CBC H Building