Disability Support Services

Your path to equal access

students on campus
Connect with DSS

Disability Support Services (DSS) has a Canvas page where current students can find information about our services, how to contact us and other helpful links.

Are you a current DSS student? You may now request your accommodations from our Canvas page.

Information about Accommodated Test Proctoring is also located on our Canvas page.

DSS Canvas

What is Disability Support Services?

Disability Support Services (DSS) is dedicated to ensuring equal access and inclusion for all students with either provisional or permanent physical, health, learning, sensory or psychological disabilities. Accommodations may include adaptive equipment, technology, testing, classroom tools and information.

Are you experiencing learning challenges? Do you study, but don't get the grades you want? Do you have trouble understanding what you read? Is there a subject that seems harder than it should? Is it difficult to pay attention in class? 

DSS might be able to help you get the answers you need! Come in or call us for an appointment today. We may be able to refer you for a formal evaluation at no cost to you!

Privacy is our priority, however, faculty and staff may be informed of your need for reasonable accommodations once you qualify for services. Information regarding a student's disability is considered confidential and will not be released without written permission.

Resource Center students

DSS Office Location

map indicating DSS Office location

New to DSS?

Getting started with the DSS office is a simple two-step process, which will be complete when you have activated your accommodation and receive an Accommodation Letter to share with your instructors. So, let's get started.

  1. Gather your documentation, for help, see our Documentation Guidelines.
      
     
  2. Call the office at 509-542-4412 to schedule an Intake Appointment with an Accessibility Specialist, and email your documentation at this point to dssFREECOLUMBIA_BASIN.

Individualized Interactive Accommodation Process (Step-by-Step) 

The student contacts Disability Support Services (DSS) and our office schedules a meeting for the student with an Accessibility Specialist to discuss their current academic accessibility needs. Students are encouraged to bring supporting medical documentation to the meeting. A student may meet with a Specialist multiple times before their accommodation request is submitted.

*Please Note: The accommodation request takes about 7-10 business days to process after the intake meeting.

The DSS Office staff reviews and evaluates the information and documentation provided by the student to determine whether the requested accommodation is necessary and reasonable.

When an accommodation request is approved, the student will receive an approval/activation email from their Accessibility Specialist. The email will include a link to the Quarterly Activation Form.

  1. The student is responsible for clicking the link and completing the short Quarterly Activation Form to activate their accommodations. 
  2. After activating the accommodations, the student will receive an email from the DSS office with an accommodation letter for the current quarter. 

*If the student does not complete the activation form, the accommodation letter will not be sent and their accommodations will not be activated for the current quarter.

  1. After activating and receiving an accommodation letter, students are responsible for giving a copy of their accommodation letters to their instructors. This can be a physical copy or a virtual one.

*If the student does not give their instructor the accommodation letter, then the accommodations cannot be implemented.

Accommodations are denied if they are unnecessary and/or unreasonable. Some of the factors considered include, but are not limited to, lack of medical documentation, or disability related need for the accommodation, or the requested accommodation imposes an undue financial and/or administrative burden on the College, fundamentally alters the standards of a course or program, or would pose a direct threat to the health and safety of others or would cause substantial damage to the property of others.

If an accommodation request is denied, the student will receive a notification email from their Accessibility Specialist, which will include the reason for the denial. The student may contact their Accessibility Specialist to provide the necessary documentation, adjust the accommodation or learn about alternative available resources.

If the student is dissatisfied with the outcome after working with the Accessibility Specialist to address a denial of accommodation, the student may request a Reconsideration Meeting with the DSS Director by contacting their Accessibility Specialist or the DSS Office at dssFREECOLUMBIA_BASIN.

The Accessibility Specialist and DSS Director will meet with the student to discuss the accommodation request.

  1. The student will have an opportunity to share any new information and/or documentation pertaining to the request for accommodation.
  2. Following the meeting, the DSS Director will evaluate any new information and/or documentation provided by the student.
  3. The DSS Director may consult with other College officials as needed regarding course and/or program requirements, applicable policies or regulations or other information relevant to the accommodation request to make a final determination.
  4. The DSS Director will notify the student of the final determination or need for follow-up within 5 business days of the meeting.

The DSS Director’s determination following the Reconsideration Meeting is final. A student who believes they have been discriminated against based on a disability may file a complaint under the College’s Non-Discrimination & Harassment Policy and Procedure.

How Disability Services Differ Between High School and College: 

  • High School: School personnel may suspect there is a problem and notify the parents or guardian. The school may request permission to either test the student, or recommend the parents or guardian take the student to see a specialist.

  • College: An employee may refer the student to the DSS office or the student may seek it out. It is the student’s responsibility to provide documentation of their disability. If they do not have documentation, the DSS office will work with the student to find resources and help them to secure appropriate documentation.
  • High School: The parents are the main point of contact for the school, although this may change over time.

  • College: The student is the only point of contact for the college unless the student has specifically allowed it by filling out a Release of Information (ROI).
  • High School: Usually only done once a year in a meeting that is organized by the student’s case manager, this may also be their teacher.

  • College: Once the initial intake has been completed, accommodations can be changed at any point during the year, and are usually initiated by the student.
  • High School: The meeting is usually attended by the student, guardian, case manager and likely several members of the school staff including teachers and administrators.

  • College: The meeting will be attended by the student and their case manager. Guests outside of college personnel must be invited by the student. Instructors receive notice of the accommodations, not the reason for them.
  • High School: The student may take special classes that address their disability. They may also receive extra help studying by school personnel. Graduation may not be dependent on passing specific standards.

  • College: The student takes the same classes that match their degree path as all other students on the same path. The material is not modified, however the accommodations may modify how the material is delivered. Tutoring is available for all students, regardless of disability. Graduation is dependent on meeting specific standards.

Meet Our Team

As the Director of Disability Support Services, my job is focused on reducing and removing barriers to access across campus. By reviewing accommodation requests, creating accessibility initiatives and collaborating on institutional practices, I am able to help improve student success both inside and outside the classroom. 

Contact me:
509-544-4904 
ldelucaFREECOLUMBIA_BASIN 

My job helps students have the right tools for the job, which includes the belief that they are capable of great things. 

Contact me:
509-542-4661 
npetersonFREECOLUMBIA_BASIN 

My role as an accessibility specialist allows me to work alongside my students to gather them a supply of tools and resources that they can then use to build and create their own success. I may help students get started or steady, but in the end, they can attribute their success to being the phenomenal individuals that they prove themselves to be each day.

Contact me:
509-542-5557 
bbullockFREECOLUMBIA_BASIN 

I am fortunate to have been employed with Disability Support Services at CBC for the past 23 years. Being able to interact with students, instructors, CBC staff and community agencies, providing classroom accommodations, problem solving and sharing department information has not just been a job, but a rewarding career that I truly love. The student success I see daily, really warms my heart.

Contact me:
509-544-8794 
kfreemanFREECOLUMBIA_BASIN 

Headshot of Vicki Walton

My job helps students, the campus and community to access all digital content with assistive technology and any type of device they need to use to navigate this content. I also help students in their classrooms with any hardware or software they may need to use to improve their learning experience.

Contact me:
509-542-4428 
vwaltonFREECOLUMBIA_BASIN 

Headshot of Donny Anderson

As part of the Assistive Technology team, I help students find technology-based solutions to ensure they can access content in their coursework and across campus, as well as the training they need to utilize the technology they use. I also help ensure our digital content is accessible to students and the greater community.

Contact me:
509-543-1448 
dandersonFREECOLUMBIA_BASIN 

Headshot of Kim Cutsforth

I influence student success while interacting with students at the front desk, making it a supportive encounter and through the management of Test Proctoring, making sure it is run as smoothly as possible for our students and instructors. Behind the scenes, I work on the budget and organization for the group that help to ensure a positive experience for students who utilize our services.

Contact me:
509-542-5525 
kcutsforthFREECOLUMBIA_BASIN 

Student testing

 

“Disability Support Services is awesome. They are always helpful and courteous to both faculty and students. The team is there not only to help students achieve, but also to facilitate faculty in equitably assessing student progress.”

Cara Anderson, Assistant Professor for Business

“I am so grateful for the dedicated staff of Disability Support Services (formerly Resource Center) for their commitment to helping faculty provide necessary accommodations to qualifying students. In my nearly 30 years at CBC, many of my students have used their services, mostly for students requiring extra time or other testing accommodations. They have been well organized, giving clear directions and protocols to both students and faculty. When I have forgotten to provide some necessary item, they have given reminder emails or calls. When something goes wrong, they are flexible and make sure that the end result is that the student gets their full accommodation. They go out of their way, including working long hours, to make sure that the student (and faculty) gets what they need. In their capacity, they could take a bureaucratic and officious position, but they go the extra mile with a smile, instead.”

Meg Bartrand, Senior Professor of Mathematics

 

 

What are your rights?

You have a right to services and reasonable accommodations which ensures that you have equal access to all programs and services provided by Columbia Basin College. 

Faculty and staff may be informed of your need for reasonable accommodation once you qualify for services. Information regarding a student’s disability is considered confidential. Information will not be released without the expressed written permission of the student. 

FEDERAL LAW STATES: 

“No qualified individual with a disability shall, by reason of such disability, be excluded from the participation in or be denied the benefits of the services, programs, or activities of any public entity, or be subject to discrimination by any such entity.” 

Americans with Disabilities Act, 1990
Section 202 

 “No otherwise qualified, handicapped individual in the United States shall solely by reasons of his/her handicap, be excluded from the participation in, be denied the benefits of, or be subject to discrimination under any program or activity receiving federal financial assistance.” 

Rehabilitation Act of Congress, 1973 
Title V; Section 504 

Students are encouraged to resolve concerns by first contacting Disability Support Services, 509-542-4412 or 1-800-833-6384 Relay Services for deaf and hard of hearing, to discuss their issues. It is in everyone’s best interest that disputes over reasonable accommodations for students with disabilities be settled as quickly and informally as possible. Columbia Basin College also offers a formal procedure for students to lodge a complaint or grievance with the institution. However, anyone who believes there has been an act of discrimination by the College on the basis of disability against any person or group may file a complaint with the: 

U.S. Department of Education Office for Civil Rights

1-800-421-3481 (VOICE) 
1-800-877-8339 (TDD)  

Washington State Human Rights Commission 

1-800-233-3247 

 

If you need this notice in an alternative format, please Contact Disability Support Services. 

T Building, Room T403 
2600 N. 20th Avenue MS-T7
Pasco, WA 99301 
509-542-4412 

MAILING ADDRESS: 

Disability Support Services 
Columbia Basin College 
2600 N. 20th Ave, MS-T7  
Pasco, WA 99301 

PHYSICAL ADDRESS: 

Disability Support Services 
Columbia Basin College 
2600 N. 20th Ave,  
T Building, Room T403 
Pasco, WA 99301 

 

FAST FACTS Disabilty Support Services

1 in 4

People live with a disability in the United States

800+

Students accommodated since fall 2016

100%

Disability Support Services serves students in every program

1

Accommodations are individualized for each student

contact

Students walking around CBC's Pasco campus