Addressing Student Complaints
It is the belief and practice at Columbia Basin College that the best way for students to address concerns or complaints is in an informal, direct manner. Students are encouraged to make an appointment to meet with the faculty or staff member and attempt to resolve the problem. However, if the concern is not resolved, then the student may choose to initiate a more formal process of review. The purpose of the CBC student complaint process is to establish a clear process whereby a student may express dissatisfaction with the performance or action of an employee of the College that the student believes to be a violation of student rights under WAC 132S-90-010 and/or is inconsistent with College policy. Issues excluded from the student complaint process are:
Additionally, this process is not meant to address student concerns and complaints about faculty instructional methods in the classroom or other formal academic settings. The College respects the academic freedom of faculty and will not interfere as it relates to the method or style of teaching. Indeed, academic freedom is and should be of paramount importance. Read more about academic freedom at CBC.
Guidelines for Addressing Student Complaints
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